Delete your account

The fastest route, and it takes effect immediately.

1. Open VibeCue and go to your profile.
2. Choose Delete account, at the bottom.
3. Confirm. The account and everything attached to it are removed there and then.

You do not need to reinstall anything. Write to us from the e-mail address the account is registered to, with the subject Delete my account. We ask for nothing else — the address you write from is what identifies the account.

If you write from a different address we will ask you to confirm from the registered one before deleting anything. That is what stops somebody else deleting your account.

In the app it is immediate. A request sent by e-mail is completed within 7 days, and we write back to confirm once it is done.

• Your account and sign-in details.
• Everyone in My Vibes, with the nicknames, notes and facts you saved about them.
• Your diary entries.
• Any credits left, and the record of what credits were spent on.
• Your settings, including language and the style you picked.
• The usage events recorded against the account.

Deletion is permanent. There is no archived copy waiting to be restored, we cannot bring an account back, and credits you have not used are not refunded.

You do not have to delete everything in order to delete something, and there is no request to send: it happens in the app, on the item itself, immediately.

In My Vibes, removing a person takes their nickname, your notes and facts about them, and the whole history saved against them. A single note or fact can go on its own, and so can any diary entry. None of it touches the rest of the account, and what you keep stays exactly as it was.

Cancelling stops future payments and leaves the account in place. Deleting removes the data. They are separate actions.

If you subscribed on the website, you do not have to do anything: deleting the account cancels the subscription at the same time, immediately.

If you subscribed in the Android app, Google Play holds that subscription and only Google can stop it. Deleting your VibeCue account does not cancel it and does not stop the payments. Cancel it in Google Play first, then delete the account.

Two things survive, both for reasons outside our choosing.

Invoices and the accounting records attached to them, for as long as Slovak accounting and VAT law requires — currently ten years. They hold the billing details of a purchase, not anything you did in the app.

A one-way cryptographic hash of your e-mail address, if the five free credits were ever granted to it. It is not an address and cannot be turned back into one; it can only answer whether a mailbox has already had its free trial, which is what stops the same person collecting them over and over by deleting and re-creating an account. It is deleted automatically after twelve months. Signing up again with the same address before then works — just without the free credits.

Photographs are sent with every face already covered on your device, and screenshots of a conversation never leave the device at all — only the text does, after you have seen it and had the chance to edit it. Neither is stored on our servers, so there is nothing of either kind to delete.